Cti Vendors

First, choose the tasks that the application of CTI will accomplish for your operation. This is very important since the implementation of CTI is a costly business. Suppose that the objective is to reduce the number of analysts and maintains the same satisfaction of the customer. We to allow looking at one of the more common one applications, TO knowledge the screens jumps, and we to allow taking the decision base on to follow it four assumptions: Base on the above mentioned assumptions, it will take 41,667 screens noises dry succeed just to pay the application. The number of calls for itself there to rediscover = (the Cost of Application) ((the Analysts cost by the hour) /60/2) the Number of screen noises dry succeed demanded to save the
The equivalent one of a time of man year = (2000 * 60 *2) or 240,000 The center of assistance that meets these assumptions above must receive 240,000 calls using per year the application of CTI to justify a reduction of an analyst. These are the dollar and the cents the hard reasons, but an assistance center would win the benevolence

GERER TELEPHONIE

The assumption 1 screen noise dry Each successful one will save the analysts of 30 seconds. The assumption 2 equipment, The software development, and trying application will cost $50,000. The assumption 3 The average salary of the analysts is $17.50 by hour Assumption 4 Every analyst replies 45 calls by the day. customer with the better service furnished by the application of CTI. The screens noises dry cannot justify alone the implementation of a system of CTI, but while adding the other functional character as the password puts back to the initial state and the calls of information of statute, the application of CTI can be report cost effectiveness. The steps Demanded To Execute CTI after taking the decision advancing with a CTI
Implementation, the present systems must be evaluated. The following questions are crucial: aec Will Do the present equipment of telephony as PBX, ACD, and the integration of CTI of support of IVR (equipment and of software)? aec THE possible East to integrate these systems with the third
Does the party the equipment of salesman? Does the other systems non-telephony that will be part of this implementation support the API (the Interface of rogramming of Application)? After, you need to find a telephony intedgrateur. It is extremely important that the applications of CTI integrate with the currently executed technology in the assistance center. Ask the questions such to the salesman of CTI that "A your product was integrated with product X"? If the response is "yes," to assure itself while verifying references. If the response is "no," you can want to
Look at other salesmen. Here some questions to consider application of CTI and intedgrateur: aec Is THE application easy to nstall, work and manage? aec Did It there A see it only, direction of integrated systems?

TELEPHONIE INTEGRATION INTELLIGENT COMPUTER (THE ICTUS)

aec One to increase will number performances of the system of decrease of harbors? Which will be the general cost of possession? Is the architecture based on the open norms? Are there characteristics or the property functions? Does the salesman offer a choice of services of support?
aec Can Soutiendront-ceux-la  of the services address the general architecture or one under together of components? Is the system progressive?
Besides, assure itself that your CTI application To the capacity to grow with your needs of matters and with of technologies that emerging, as the integration of fax of return, the vocal package service, and the interface Web. CTI Trying When the salesman has the CTI pplication and all the others ready tools, not to forget to try. A lot of experts suggest that the application undergoes four types of essay: Onformance Trying ae" the generators of Call put the network entire by its rhythms while simulating the true calls of user, including all possible interactions with the application of CTI. Load the Essay ae" Using the parameters in the accordance test, the system then is tried to verify how it will execute under the variable conditions of load, that will include several calls of short length, and long interactions of call and complex. The regression Trying ae" In the regression essay, the call generators again are used to create a nominal quantity of extremely variable and complex circulation to simulate every way and every possible decisions that a user could do.

GERER TELEPHONIE

The product and ran then again with the new relacchement to guarantee that the new relacchement will produce predictable has for result all the scenarios. If this is a new implementation, then this test will be useful while updating the application, equipment, or any of the other pieces in the integration. The acceptance Trying ae" the tests of Acceptance address the list of verification of conditions of specific execution accepted by the salesman and the buyer, and stipulates exactly how the product should execute in the environment of the specific buyer. It is the responsibility of the buyer to furnish the salesman with this verification list, therefore the salesman can prove that the application meets all the conditions.

TELEPHONIE INTEGRATION INTELLIGENT COMPUTER (THE ICTUS)

Just some years ago each of the applicationsae"PBX, ACD, IVR and CTIae"edtaient of the systems that demanded their own equipment and
Software. Today, as the strength of data processing of the waiter/PC increases and the powerful price of these waiters came
down below, more of salesmen was able to offer one or more specialized applications as a packet that can run almost
Any equipment and any combination of system of operation. Nevertheless, this capacity is furnished with two edges: the tools were
brought in the reach for more businesses, But these waiters of telephony of multifunctioning and the affable applications also some problems. Only the waiter of application showed the strong reliability. Only the waiter of application can foresee the good reliability because the salesman chose components that works well and are together compatible with their applications. Also, when a waiter
the supports only the operating system and a single telephony application, Reliability is a lot franker one. It takes not a lot to guess that a new level of difficulty is added when we incorporate factors as unknown equipment and more than a pplication, each concurrent one for the resources while trying to communicate itself. When the problems present themselves in the environment of multi-application one
On an only waiter, finding the two the cause of the problem and the solution can be costly and the time that consumes. It does not have anything itself powerless as a center of service clientele without